Thailand’s After-Sales Service CXI Enters a New Phase in 2026 with Customer Expectations Rise

Overall satisfaction with after-sales service in Thailand registers a marginal decline year-over-year as customers exhibit heightened expectations demanding greater transparency, more insightful consultation, and consistent meaningful engagement beyond the point of service. According to Differential Thailand’s third annual Thailand Service Customer Experience Index (Service CXI) Study℠ released today, the country’s after-sales service sector is entering... Read More